We've studied how some of the best customer-service companies in the world operate — in energy, banking, retail and roadside — and compared it to how we work. This short questionnaire asks how YOU think we should work on a handful of choices. ~10 minutes. Nothing is locked in — pick the option closest to your view and add a comment any time you'd do it differently.
Each question has a quick real-world example so it's easy to picture, a note on how we work today, and a couple of options — each with a short pro and con. There are no wrong answers; we want your honest preference.
The first option listed is usually where best-practice points, but tell us what actually fits us.